New AutoPASS-tag and new customer number for customers in Aust-Agder, Halsnøysambandet and Listerpakken.

Veronica Solås News

All toll projects in the counties of Agder, Rogaland and Vestland are now gathered in the toll company Ferde AS. We therefore want to bring together all the AutoPASS customers in the same customer register.

New customer number
All existing AutoPASS agreements with Ferde AS – Aust-Agder, Ferde AS – Halsnøysambandet and Ferde AS – The Listerpakken will during March 2020 be transferred to a new customer number in Ferde AS – Bomringen Bergen.

New AutoPASS tag
Because of this, we send out new AutoPASS tags to the car (s) in the AutoPASS agreement. As soon as it is received, the new tag must be placed in the windshield of the vehicle. Old “Aust-Agder-tags”, “Lister-tags” and “Halsnøy-tags” must be removed from the car and disposed of as electrical waste. It will no longer be valid.
(NB! If an old tag number is written on the shipment of the new tag, this number is only a temporary tag number, and therefor not the same as the actual tag number on your old tag.)

AutoPASS My Page (Min Side)
Users of AutoPASS My Page, can easily add the new customer number under the “Find agreement” feature. Here you select “Email registered on the agreement” to find the new customer number in Ferde AS – Bomringen Bergen . Unfortunately, it will no longer be possible to find information regarding the old customer number in Aust-Agder, Halsnøysambandet or Listerpakken on AutoPASS My Page. If such information is needed, please contact our Customer Center.

AutoPASS for ferry
The new tag number will be automatically updated on agreements with “AutoPASS for Ferry” as soon as the tag is used. You can make sure the information matches under “Vehicle” on the AutoPASS Ferry My Page.

New bank account number
Always make sure that you use the bank account number that is on the invoice for payment, so that the payment comes into the correct bank account. If the wrong bank account number is used, the payment will be rejected and will be returned.

Current e-invoice agreements will automatically be transferred to the new customer number.

Email Invoice
Customers who today receive invoices from Ferde per. e-mail will, in a transitional phase, receive an invoice in the mail.

Published: 12.03.20